Materials vary by piece. Product pages list the specific metal, plating, stone, pearl, enamel, and finish used. Across the collection, materials may include recycled 925 sterling silver, gold vermeil, brass alloys, silver-plated and gold-plated finishes, pearls, mother-of-pearl, enamel, and natural gemstones.

Gold vermeil is gold layered over sterling silver, while gold-plated jewellery has a gold layer applied over another base metal. Always refer to the individual product page for the exact material and finish of your piece.

Where a product page identifies a gemstone as natural, it is a natural stone. Natural gemstones may show small variations in colour, inclusions, texture, and pattern; these are part of their individual character.

Your piece will follow the product specification shown on its page. Natural stones, pearls, and handcrafted surface details can vary slightly, making each piece individual.

Do not assume that a piece is nickel-free or hypoallergenic unless this is stated on its individual product page. For known metal sensitivities, contact JEMFYRD before placing your order.

No. Remove your jewellery before bathing, swimming, exercising, or washing hands. Water, heat, sweat, lotions, fragrance, and sanitiser can affect plated finishes, pearls, gemstones, and delicate settings.

No. Only rings marked as adjustable on the product page are designed to be adjusted. Check the listed dimensions and fit guidance before ordering.

Use the JEMFYRD Ring Size Guide before ordering. For adjustable styles, review the stated fit range and avoid bending the ring repeatedly once it has been adjusted.

Yes. JEMFYRD can provide the full materials chain on request. Contact the team with the product name or SKU for the most accurate information.

Every Archive and Remnant piece is supplied with a Provenance Document. It records the piece as part of its collection story and helps preserve its material and design context.

After wearing, gently wipe your piece with a soft, dry, lint-free cloth. Do not soak jewellery, use abrasive cloths, or apply harsh cleaners unless the individual product page specifically instructs otherwise.

No. Remove your jewellery before bathing, swimming, or using a sauna. Chlorine, saltwater, soap, and moisture can affect metal finishes and delicate natural materials.

Store pearls in their original soft pouch or box. Keep them away from perfume, lotion, hairspray, water, and hard surfaces. Wipe gently with a soft lint-free cloth after wear; do not soak or use abrasive materials. Pearls are relatively soft and can scratch easily.

Avoid impact, harsh chemicals, steam, ultrasonic cleaning, and prolonged soaking unless the product page confirms that the specific stone is suitable. Gemstone care differs by stone type and treatment.

Apply perfume, skincare, makeup, lotion, and hairspray first. Put on your jewellery last, once these products have settled.

Store each piece separately in its original pouch or box, away from humidity, direct sunlight, and harder pieces that could cause scratches or tangling.

Plated finishes can naturally show wear with frequent contact, friction, water, cosmetics, and body chemistry. Careful storage and gentle wear help preserve the finish for longer.

Once your order is successfully placed, you will receive an order confirmation by email. Check your spam or promotions folder if it does not appear shortly after checkout.

Contact JEMFYRD as soon as possible after placing your order. Changes or cancellations may not be possible once an order has entered processing, engraving, or dispatch.

Cash on Delivery is available for eligible orders in India. Availability will appear at checkout after entering your delivery address.

Yes. Premium gift wrapping and personalised gift messages are available.

Complimentary engraving is available on qualifying orders above ₹12,000. Engraving
availability depends on the product and available surface area.

Contact JEMFYRD immediately with your order number. The team will confirm whether the order can still be updated before dispatch.

Yes. Shipping is free across India on prepaid orders above ₹999.

Orders are processed within 1–2 business days. Standard delivery is typically listed as 3–7 business days, depending on the destination and courier service.

Yes. Express delivery is available where serviceable. Available shipping options will appear at checkout.

Yes. JEMFYRD delivers to more than 50 countries.

Yes. Every dispatched order is sent with traceable shipping. You will receive tracking details once your parcel has been handed to the courier.

Allow the courier up to one business day after dispatch for the first tracking scan. If there is still no movement, contact JEMFYRD with your order number and tracking details.

First check with household members, building reception, and your delivery carrier. Then contact JEMFYRD promptly with your order number so the team can guide you through the next steps.

Yes. JEMFYRD offers a lifetime repair guarantee. Contact the team with your order number, clear photographs of the piece, and a short description of the issue for an assessment.

Use the Contact Us page and include your order number, product name or SKU, and clear photographs where relevant. This helps the team resolve your request faster.