Refund policy

We build pieces to be kept, not returned — but a JEMFYRD piece should feel right in person, and if it does not, the path back to us is simple and humane. You have 30 days. Unworn pieces in their original condition are fully refundable. Engraved, bespoke and numbered Archive pieces are made for you alone, and so are final.

2.1 Your return window

You may request a return within 30 days of delivery. This is a voluntary window more generous than the law requires in most markets, and it sits on top of — not instead of — any statutory cancellation right you hold (for example, the 14-day right of withdrawal in the EU/EEA and UK; see Part 12).

2.2 Condition for a refund

To be eligible, a piece must be returned:

• Unworn, undamaged and in its original, resaleable condition;
• With its Provenance Document, linen pouch, gift packaging and any certificates, tags or components it shipped with;
• With proof of purchase (order number or receipt).

We inspect every return. We may decline a refund, or apply a fair reduction, where a piece is returned worn, altered, damaged by the customer, missing parts or packaging, or outside the window. Diminished value from handling beyond what is necessary to assess the piece may be deducted, as permitted by consumer law.

2.3 How to return

1. Request authorisation first. Email returns@jemfyrd.com or use the returns portal with your order number. Do not ship anything back before you receive a Return Authorisation — unauthorised returns can be delayed or refused.
2. Pack it as it arrived. Use the original packaging so the piece travels protected and insured.
3. Send it with tracking. Use the prepaid insured label we provide (for faulty or incorrect items) or a tracked, insured service of your own (for change-of-mind returns).
4. We inspect and refund. We assess within 3–5 business days of receipt and confirm the outcome by email.

2.4 Who pays return shipping

• Faulty, damaged in transit, or our error: we pay return shipping with a prepaid label, and your original outbound shipping is refunded.
• Change of mind, fit or preference: you pay return shipping, and original outbound shipping is not refunded.
• EU/EEA & UK statutory withdrawal: you pay return shipping unless we agree otherwise; standard outbound shipping is refunded (see Part 12).

2.5 Refunds, exchanges and store credit

• Method: refunds are issued to the original payment method. Where that is not possible, we offer JEMFYRD store credit of equal value.
• Timing: once approved, we initiate the refund immediately; it then takes your bank or payment provider a further 5–10 business days to post. COD remittances, where offered, are refunded by bank transfer or store credit.
• Exchanges: we are glad to exchange for a different size, piece or collection, subject to availability and any price difference.
• Store credit: offered on request and never expires except where local law sets a maximum validity (see Part 11).
• Partial refunds: may apply where only part of an order is returned, or where a returned piece is not in fully resaleable condition.
• Replacement before refund: for a confirmed defect we will normally offer to repair or replace first; you keep your statutory right to a refund where the law provides one.