Shipping policy

Worldwide delivery. Traceable. Always. Every JEMFYRD piece leaves our studio fully insured, individually tracked, and packaged to arrive as an object of consequence, never as a parcel. The terms below tell you exactly when it ships, when it arrives, and who carries the cost and the risk along the way.

1. Where We Ship From and To

Orders are dispatched from our fulfilment operation in India, at our Jaipur warehouse. We ship worldwide, with active service to our primary markets, meaning India, the United Arab Emirates, the United States, the United Kingdom, France and the wider EU/EEA, and to most other destinations on request. We do not ship to territories under applicable trade sanctions or where the import of precious-metal goods is prohibited.

2. Processing Time

• In-stock pieces: dispatched within 2 to 4 business days of order confirmation
• Complimentary engraving, on orders above ₹12,000 or where selected: add 2 to 3 business days
• Made-to-order, bespoke and Archive pieces: dispatched within the window stated on the product page or in your order confirmation. Bespoke commissions are quoted individually

Business days exclude weekends and public holidays in the dispatch country. Orders placed on non-business days are processed the next business day.

3. Delivery Timelines

Destination	Service	Indicative Transit After Dispatch
India, domestic	Insured delivery	3 to 6 business days
International, most destinations	International Express	4 to 10 business days
Selected international destinations	International Express	7 to 14 business days

Timelines are estimates from dispatch, not guarantees, and exclude time held in customs. We use trusted insured courier partners, with the specific carrier depending on your destination and service availability.

4. Tracking, Insurance and Risk

A tracking link is emailed at dispatch. All shipments are insured in transit at full value. Risk of loss or damage passes to you on delivery to the address you provide, or to your nominated pick-up point or building reception. Because consignments are high-value, the carrier may require a signature on delivery.

5. Shipping Charges

Free shipping is available across India on prepaid orders above ₹999. For other orders, shipping charges, where they apply, are calculated at checkout by destination, weight and declared value, and are shown before payment. Express upgrades and remote-area surcharges may apply and are shown at checkout.

Shipping charges are non-refundable once an order has shipped, except where an item is faulty or incorrect, or where mandatory consumer law in your country requires otherwise.

6. Duties, Import Taxes and Customs

For our primary markets we aim to offer Delivered Duty Paid (DDP), where import duties and taxes are calculated and collected at checkout so nothing is owed on arrival. Where DDP is not available for a destination, orders ship Delivered At Place (DAP/DDU). You are then the importer of record and are responsible for any duties, VAT, GST or clearance fees levied by your country. We cannot predict these charges and they are not included in our prices unless DDP is shown.

7. Address Accuracy, Failed and Refused Deliveries

• Incorrect or incomplete address: please check your details carefully. Where an order is returned to us or delayed because of an address error, re-delivery is at your cost. We will contact you before re-shipping.
• Delivered but not received: tell us within 7 days of the tracking marking delivery. We will open an investigation with the carrier and, because shipments are insured, resolve it with a replacement or refund once the carrier completes its enquiry.
• Refused or unclaimed parcels: treated as a change-of-mind return. We refund the item value less the original outbound shipping and any duties already incurred.
• PO boxes, APO, FPO and military addresses: we generally cannot deliver insured high-value consignments to these. Please provide a street address.

8. Split Shipments

Occasionally an order is sent in more than one shipment, for example when an in-stock piece ships ahead of an engraved one. You are not charged more for a split shipment, and each carries its own tracking.