Shipping policy

At Jewelry De Kulture, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully to understand how your order will be processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Customized or personalized jewelry orders may require additional processing time, which will be mentioned on the product page.

Shipping Time

Domestic Shipping (India): Estimated delivery within 3–7 business days
International Shipping: Estimated delivery within 7–21 business days depending on the destination country and customs clearance

Shipping Charges

Free shipping on prepaid orders above ₹999 within India
Standard shipping charges apply to orders below the free shipping threshold
International shipping charges are calculated at checkout based on destination and package weight

Order Tracking

Once your order is shipped, you will receive a confirmation email/SMS with a tracking number and courier details
You can track your shipment directly through the courier partner’s website

Cash on Delivery (COD)

COD may be available on selected locations within India
Additional COD handling charges may apply

Delivery Delays

While we strive for timely delivery, delays may occur due to:

Weather conditions
Public holidays
Courier partner issues
Remote location accessibility
Customs clearance (for international orders)

Jewelry De Kulture is not liable for delays caused by third-party courier services, but we will assist you in tracking and resolving shipment issues.

Incorrect Address / Failed Delivery

Please ensure your shipping address and contact details are accurate at checkout
Jewelry De Kulture is not responsible for orders delayed or lost due to incorrect address information
Re-shipping charges may apply for returned packages

Damaged or Missing Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos/videos
If your package is marked delivered but not received, contact us immediately for assistance

Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, import taxes, or local charges applicable in their country
These charges are not included in the product or shipping price